One of the few benefits to come out of the COVID-19 pandemic was a surge in on-demand training now available to reprocessing technicians, said Melinda Benedict, Global Senior Manager of Infection Prevention at Olympus Corporation of the Americas.
The pandemic forced the sterile processing industry to adjust because the opportunities for face-to-face training were taken away, Benedict said during a recent panel discussion for sterile processing professionals. Traditionally, it’s been department managers who had the time and opportunity to attend educational courses and then disseminate the information back to technicians doing the work, she said.
“But now, especially if the courses are on demand, now we have a lot of technicians able to take the time to view these education modules directly, which I think is very valuable,” Benedict said.
Benedict recently joined the virtual conference “Exploring the Intersection of Quality, Education and Equipment” organized by industry group, Beyond Clean. She spoke of Olympus’ role in training and education during the panel discussion “The Future of Endo Reprocessing Training and Education.”
When gathering customer feedback, Benedict – a subject matter expert on infection prevention and control in medical device reprocessing for Olympus products – said one of her goals is to consolidate the feedback in an effort to understand the issues where customers want more information.
“So, we really try to listen to customers not to only find out what they want more information on, but also how best to deliver that information, so it actually gets out to right people and is useful,” Benedict said.